The ordering process
You choose the wines from our range that you would like to order. Since we have to repackage in sturdy shipping boxes, you can combine them freely within the box. It is advisable to follow the three steps in which the boxes are set up (3, 6, 9, 12, 15 or 18 bottles), but this is not a requirement.
You use the order form here on the homepage or you can send an email. We ask you to place your first order in writing in order to avoid hearing errors on the phone with regard to address information. If you just want to send an e-mail, please include: Surname, first name, street, house number, postcode, city, e-mail address and a telephone number. Please also state your year of birth. The latter does not serve our curiosity, but the legal requirements for the protection of minors – after all, we send alcohol. [False statements by young people are not worthwhile, as we regularly carry out spot checks for testing.]
If you would like advice on the individual wines before ordering, please call: 09144-3829588 – we will be happy to help.
From the second order onwards, you can also order by phone.
Once your order has arrived here, it will usually be processed within 24 hours. You will then receive – via your e-mail address – information on the order number at Hermes (for a possibly necessary but unlikely shipment tracking on the Internet) and a PDF copy of your invoice for your knowledge. You will also be informed when your delivery will leave here. As a rule, Hermes needs two to three days for delivery within Germany; in other European countries it may take longer. If necessary, you can use the shipment tracking on the Hermes site to track the status of your shipment.
Upon delivery, please check the delivery immediately for any visible damage. Glass breakage is almost no longer common, but possible. If you discover damage after unpacking, pictures taken immediately are helpful for settling the damage. Please inform us quickly. We take care of claims settlement and forwarding.
Please also note our terms and conditions and our information on the data protection declaration on this website.
Order form here !